Tracking Page

Express Post will always be the fastest possible delivery.
Tracking info may not show for 5-10 days or until day of delivery.
Parcel Post items are shipped via red Australia Post box at or before the 4pm pickups. It does however mean they are not scanned into Australia Post website till day of delivery or sometimes a little earlier depending on Australia Post. If your item was shipped over 10 business ago please contact us so we can assist you further.
For further information / delays please visit Australia Post website.

Shipping costs / Shipping Time:
All items are shipping via Australia Post. We offer 2 types of shipping Parcel Post and Express Post.

Parcel Post
Always Free. Takes between 3 and 7 business days.

Express Post
Only $2.95. Overnight service, remote areas 2+ days.
Express Post is FREE on purchases over $90 and some specials.

Please check to make sure you have entered the correct shipping address as we do not refund or replace orders sent to the wrong address.

 EXPRESS SHIPPING TIMES*

CityLarge townRural
VIC1 day1 day1 day
SA1-2 days2-3 days3-4 days
TAS1-2 days1-2 days3-4 days
NSW1-2 days1-2 days3-4 days
QLD1-2 days2-3 days3-4 days
WA1-2 days3-4 days3-4 days
NT3-4 days3-4 days5-6 days


REGULAR SHIPPING TIMES*

CityLarge townRural
VIC2 days3 days3 days
SA3-4 days3-5 days3-5 days
TAS3-4 days3-4 days3-6 days
NSW3 days4 days4 days
QLD2-4 days3-6 days3-5 days
WA2-6 days6-8 days6-8 days
NT3-4 days12-15 days12-15 days

* These are guides only and may vary due to situations out of our control.

RETURN / REFUND POLICY: If you are unhappy with our product for any reason please get in touch within 3 business days of the items delivery and we will provide you with a replacement based on investigation. In order to investigate we will need images of what has been received sent within this time-frame. If we don’t receive adequate images or receipt of returned products we can’t issue a refund or replacement. Please contact us at info@heavenlyjerky.com.au with questions/concerns/returns.